Effective Date: January 1, 2026
At Palazzo, we are committed to protecting the privacy and security of our visitors, residents, and athletes. This Privacy Policy outlines how we collect, use, and safeguard your information across our digital ecosystem, including our resort and sports complex platforms.
1. Information We Collect
We collect information to provide a seamless experience between our residential and clinical facilities:
Personal Identification: Name, email address, and phone number when you request more information or book a consultation.
Clinical Inquiry Data: Information provided via contact forms regarding sports injuries or wellness goals to better direct you to the appropriate specialist.
Technical Data: IP addresses, browser type, and cookies to improve website performance and security.
2. How We Use Your Information
Your data is used exclusively to:
Facilitate check-ins for the resort and medical appointments.
Send requested information regarding our “mini-home” neighborhoods or clinical services.
Improve our high-performance facility offerings based on user interaction.
Detect and prevent spam or security breaches.
3. Cookies and Tracking
We use cookies to enhance your experience.
Session Cookies: To determine browser compatibility and maintain login states.
Preference Cookies: To remember your details for future interactions (e.g., “Remember Me”).
Analytics: To understand how users navigate between our Resort and Sports Complex sections. You may opt-out of cookies through your browser settings, though some site features may be limited.
4. Data Sharing and Security
We do not sell, trade, or rent your personal information to third parties. Data is only shared in the following circumstances:
Service Providers: With trusted partners who assist in operating our website or conducting our business (e.g., Logari Labs), provided they keep this information confidential.
Legal Necessity: To comply with the law, enforce our site policies, or protect our rights and safety.
5. Data Retention
Contact Inquiries: Retained for the duration necessary to provide the requested services.
Account Information: For registered users, personal data is stored in your profile until you choose to edit or delete it.
Security Logs: IP addresses used for password resets or security events are stored briefly for administrative purposes.
6. Your Rights Over Your Data
If you have an account or have submitted information through our site, you may request:
An exported file of the personal data we hold about you.
The immediate erasure of your personal data (excluding data we are legally obligated to keep for administrative or medical record purposes).
7. Embedded Content
Articles on this site may include embedded content (e.g., videos, maps, or images). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website, and these sites may collect data or use cookies independently.
8. Contact Us
For any questions regarding this Privacy Policy or your data, please contact us.